No refund policy.
All payments made to SkyInkCreations are strictly non-refundable.
This includes deposits, milestone payments, final balances, retainers, and payments for software development, web development, consulting, integrations, or digital services.
Professional service work requires scheduling, planning, resourcing and delivery capacity before and during production.
Deposits, retainers, milestone payments and final balances are covered by this policy unless a statutory obligation requires otherwise.
Change of mind.
We do not provide refunds for change of mind, business direction changes, delays caused by the Client, or dissatisfaction outside the agreed scope.
Change of business priorities does not create a refund entitlement.
Project delays caused by missing client information, feedback or approvals do not create a refund entitlement.
Dissatisfaction outside the agreed project scope is not treated as grounds for a refund.
Work commencement.
Once work has commenced, payments are non-refundable regardless of project stage.
Deposits secure project scheduling, resource allocation, and opportunity cost, and are strictly non-refundable.
Secures scheduling, resources, allocation and project capacity.
Strictly non-refundable.
Supports ongoing project work and delivery stages.
Strictly non-refundable.
Secures recurring access, support, strategy or delivery allocation.
Strictly non-refundable.
Third-party costs.
Fees paid for third-party services including hosting, domain registrations, software licenses, subscriptions, APIs, payment processors, or platform fees are non-refundable.
Hosting, domains, plugins, apps, licenses, subscriptions, API usage, payment processors and platform fees are controlled by third-party providers.
Where third-party services are involved, their billing, cancellation and refund terms may apply separately to SkyInkCreations' own service terms.
Chargebacks and payment disputes.
Initiating a chargeback or payment dispute without first contacting SkyInkCreations to attempt resolution may result in immediate suspension of services and legal recovery action.
Clients should contact SkyInkCreations first if there is a payment or service concern.
Unresolved disputes may impact active services, access, delivery or support.
SkyInkCreations reserves the right to take appropriate recovery action where required.
Australian Consumer Law.
Nothing in this Refund Policy excludes rights that cannot be excluded under Australian Consumer Law.
Where required by law, remedies will be provided strictly in accordance with statutory obligations.
Understand the policy before making payment.
Contact SkyInkCreations before making payment if you need clarification around project terms, scope, deposits, retainers, third-party costs or refund conditions.
